Frequently Asked Questions

General questions

1. Photocircle: the advantages at a glance
2. How is the money for social projects generated and how is it used?
3. Is Photocircle more expensive than "normal" photo platforms?
4. Do I get a donation certificate?
5. How do I know my money actually supports the respective project?
6. What amount will be donated to Photocircle's partner organisations?
7. How did you get the idea for Photocircle?
8. What's your vision?

Questions about payment and shipping

1. How do I pay for my order?
2. Is my Photocircle order safe?
3. Why haven't I received an order confirmation or receipt?
4. Do I need a customer account?
5. How long is the production time?
6. How much is shipping and how will you send my order?
7. Is my order insured?

Questions for our photographers and illustrators

1. Why should I sell my pictures via Photocircle?
2. I would like to print my own pictures: does Photocircle offer color management?
3. How do I sell my photos over Photocircle?
4. What kinds of photos / illustrations are you looking for?
5. How much can I earn?
6. What colour mode do you use?

Questions about our products

1. Which products do you offer?
2. Does your product include a mounting apparatus?
3. What's so special about your printing quality?
4. What's special about your acrylic glass pictures?
5. What's so special about your Alu Dibonds?
6. What's so special about your canvas?

Questions about our projects and project partners

1. How do you choose your projects?
2. How do you choose your project partners?
3. When is the money transferred to the project partner?
4. Can I also suggest new projects and organisations?
Join our community and become a part of the movement!

Do you need help?

If you have any queries concerning our products, us or anything else, please write us or give us a call. We're happy to hear from you.


Phone: 030 / 788 971 95
(Mo - Fr 10:00 - 18:00)